At Manga spot, customer satisfaction is important to us. This policy outlines your rights and our procedures regarding returns, exchanges, and refunds.
1. Returns
Eligibility
We accept returns for both defective and non-defective products.
Return Period
Items may be returned within 30days from the date of delivery.
Return Methods
You may return eligible items using one of the following methods:
- In-store: 520 N Michigan Ave, Ste 222, Chicago, IL 60611
- By mail: Using the return label included with your order
Return Costs
All returns are free of charge. No restocking fees apply.
2. Exchanges
We offer exchanges for items of equal value, subject to product availability.
To initiate an exchange, please contact us at help@mangaspotchicago.com.
3. Refunds
Processing Time
Refunds will be processed within 7days after we receive and inspect the returned item.
Refund Method
All refunds will be issued to the original payment method used at checkout.
4. Conditions for Returns
- Returned items must be in good condition, unless they are defective
- Items must be returned with all original packaging and accessories (if applicable)
5. Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Personalized or custom-made products
- Digital products or downloadable content
These items will be clearly identified as non-returnable on the product page.
6. Contact Information
For any questions regarding this policy, please contact us:
- Email: help@mangaspotchicago.com
- Phone: +1 (312) 285-2499